Refund & cancellation policy

Last updated: 2026-06-04

The short version

Cancel any time. Self-service via the Stripe Customer Portal from /billing.
Monthly plans: no automatic refund — your seats stay active through the end of the billing period, then lapse.
Annual plans: pro-rated refund for full unused months on request within 60 days of renewal.
First-time, first 14 days: full refund on request, no questions asked.

1. How to cancel

Visit /billing.
Click “Manage subscription” — this opens the Stripe Customer Portal.
Click “Cancel plan.” Your team’s seats remain active until the period end.
(Optional) Download invoices for your records before you cancel.

2. Refund eligibility

Scenario	Refund
First-time customer, first 14 days, monthly or annual	Full refund on request
Monthly plan after day 14	No refund; cancels at period end
Annual plan, within 60 days of renewal	Pro-rated refund for full unused months
Annual plan, after 60 days from renewal	No refund; cancels at next renewal
Service unavailable >24h continuous (with status page record)	SLA credit per Enterprise contract; case-by-case otherwise

3. Requesting a refund

Email support@repoops.aifrom the address on the account, with the invoice ID. We’ll process eligible refunds within 5 business days to the original payment method.

4. Downgrades

Solo (free) ← Team / Cloud: takes effect at the end of the current billing period. Hosted features (team telemetry rollup, audit log) read-only after the period ends; the local desktop app continues to work indefinitely.
Reducing seats: takes effect immediately; pro-rated credit applies to the next invoice.
Cloud → Team: takes effect at the end of the current period; hosted-only features (federation, SAML/SCIM) become unavailable.

5. Free-trial-to-paid transitions

New customers get a 14-day Team trial without a credit card. At day 12 we’ll send a reminder email. If you add a card before day 14, your subscription starts on day 15. If you don’t, your team downgrades to Solo (free) automatically and the local desktop app keeps working — your brain stays yours.

6. Disputes & chargebacks

Before you open a Stripe dispute, please email support@repoops.ai. We resolve almost all billing concerns within one business day. Chargebacks may result in account suspension while we work with Stripe on the dispute; refunds issued directly are always faster.

7. Taxes

Prices on /pricing are exclusive of taxes unless otherwise stated. Stripe Tax calculates and collects any applicable sales tax / VAT / GST based on your billing address.