Last updated: 2026-09-11
The short version
- Cancel any time. Self-service via the Stripe Customer Portal from /billing.
- Monthly plans: no automatic refund - your seats stay active through the end of the billing period, then lapse.
- Annual plans: pro-rated refund for full unused months on request within 60 days of renewal.
- First-time, first 14 days: full refund on request, no questions asked.
1. How to cancel
- Visit /billing.
- Click “Manage subscription” - this opens the Stripe Customer Portal.
- Click “Cancel plan.” Your team’s seats remain active until the period end.
- (Optional) Download invoices for your records before you cancel.
2. Refund eligibility
| Scenario | Refund |
|---|---|
| First-time customer, first 14 days, monthly or annual | Full refund on request |
| Monthly plan after day 14 | No refund; cancels at period end |
| Annual plan, within 60 days of renewal | Pro-rated refund for full unused months |
| Annual plan, after 60 days from renewal | No refund; cancels at next renewal |
| Service unavailable >24h continuous (report it to support and we verify from our own logs) | SLA credit per Enterprise contract; case-by-case otherwise |
3. Requesting a refund
Email support@repoops.ai from the address on the account, with the invoice ID. We’ll process eligible refunds within 5 business days to the original payment method.
4. Downgrades
- Team / Solo Hosted free local desktop: takes effect at the end of the current billing period. Hosted features (team telemetry rollup, audit log) stop being available once the period ends, so export your account data from /account/export before then; the free local desktop app continues to work indefinitely.
- Reducing seats: if your billing portal has seat changes enabled, the new count applies as soon as you save it, and any pro-rated credit Stripe issues shows on your next invoice. /billing says whether seat changes are enabled on your account; when they are not, email support and we will make the change for you.
- Team Solo Hosted: takes effect at the end of the current period; team-only features (multi-user rollup) become unavailable.
5. Disputes & chargebacks
Before you open a Stripe dispute, please email support@repoops.ai. We resolve almost all billing concerns within one business day. Chargebacks may result in account suspension while we work with Stripe on the dispute; refunds issued directly are always faster.
6. Taxes
Prices on /pricing are exclusive of taxes unless otherwise stated. Checkout runs Stripe Tax, so any sales tax, VAT, or GST due for your billing address is calculated and shown before you pay, and it appears on the invoice. Where we hold no tax registration for your location the calculated amount is zero, and you stay responsible for whatever your own jurisdiction charges.
See also: Terms of Service · Privacy Policy · Data Processing Agreement.